We are pleased to offer pickup and delivery service for the equipment we service.
You don’t have to be home
That’s right, you don’t have to be home for us to pick up or deliver your machine. We know it’s no fun sitting at home waiting for someone to come by and pick-up your equipment, that’s why we make it easy on you. You don’t have to sit and wait for us.
When we write up your service order, we will ask you where the machine is (side of the house, shed, backyard…) and will pick it up from where you have it stored. If you have it stored in your garage or other secured area, all you have to do is leave it outside for our driver. When your machine is done, we will deliver it back in place for you and leave an envelope with a copy of your work order and receipt.
Won’t it get stolen?
We’ve been repairing equipment since 1963 and in all that time (over 50 years) we have never had a customer lose a piece of equipment.
Why Don’t you set a specific pick up or delivery time?
Simply put, because we don’t want to make a promise we may not be able to keep.
There are a lot of things that can prevent us from being on time, including traffic delays and rental or service calls that require an urgent response. Rather than have you sitting at home, frustrated that we are not there on time, we ask you to leave the equipment out for us and we will swing by and pick it up as quickly as we can.
Why isn’t delivery free?
Well, when we can get our truck ($60,000) and trailers ($10,000) for free, and get the Commonwealth to not charge us registration and inspection fees (over $5500 in 2014), and the oil companies to allow us to use their pumps and fuel for free, and get our employees to work for free, and get our insurances for free, then we can deliver for free.
The bottom line answer, even though it is hard to believe, is that we lose money on our delivery and pick up service. We charge a fee to help cover some of the costs associated with it but our delivery and pick up charges do not cover all the associated costs.